Frequently Asked Questions
Can children use MyBearie?
Yes, but we recommend that younger children build together with an adult. The product is suitable for both teenagers and adults.
What is your return policy?
Our goal is for every customer to be completely satisfied with their purchase. If that is not the case, please let us know and we will do our best to resolve it together with you.
Are any purchases non-refundable?
All products have a 14-day return policy, provided the item is unopened and unused.
When will I receive my order?
We will work quickly to deliver your order as soon as possible. Once your order has been shipped, you will receive an email with a tracking number and additional information. Delivery times may vary depending on your location.
What is included in a MyBearie kit?
Each kit includes everything you need to create your bear — including parts, tools, and instructions. You don’t need to buy anything extra.
How much does shipping cost?
This month we have free shipping on all orders!
How can I become a partner with you?
We warmly welcome collaborations with suppliers, resellers, influencers, and service providers. If you are interested in working with us, please contact us via email at contact@mybearie.com or fill out our contact form on the website. We will get back to you as soon as possible!
How do I know that my payment details are secure?
We use SSL encryption and work with trusted payment providers to ensure that your payment details are protected.